The Skin Health Institute is continuously striving to improve the services that we provide, and to this end, we truly value your feedback.
It is important that we understand how our patients really feel about the service and support they receive.
You may have some suggestions about how we could improve the level of service we provide patients.
We value this feedback because it can really make a difference to the level of care and support we provide our patients.
You can provide feedback by contacting us directly, filling in a brief feedback form or leaving a positive Google review.
EMAIL | [email protected]
PHONE | (03) 9623 9400
MAIL | Customer Services Manager, Skin Health Institute, Level 1, 80 Drummond Street, Carlton Vic 3053.
Please note: your feedback will remain anonymous unless you provide your contact details for the Customer Service Manager to follow up with you.
Your feedback will certainly not affect the level of your care. In fact, it often goes to improving the level of care for all our patients, including you.
It is important, and our Customer Services Manager will thoroughly investigate any concerns you might have and work hard to resolve them quickly.
As part of our Open Disclosure commitments, the Customer Services Manager will discuss them with you, to let you know what has been done.
Partnering with our consumers is about listening to and using consumer feedback in a systematic way to deliver better health care.
The purpose of our Consumer Focus Group is to involve patients/consumers and/or carers in the review of the quality of clinical services and safety measures around treatment delivered at the Skin Health Institute.
The Consumer Focus Group provides advice and recommendations to the Skin health Institute on matters relating to the planning and delivery of clinical services, quality and safety of treatments, patient information, and publications for patients.
This group will also consider and review the organisational safety and quality performance, the planning and implementation of quality improvements, and participate in the evaluation of patient feedback data. This is to ensure the Institute is complying with the National Safety and Quality Health Service Standards (NSQHS).
We take this Group’s views seriously. The Consumer Focus Group meeting outcomes will be provided to the Institute’s Management Committee, Credentialing and Quality Committee and the Board for their consideration.